We update this section regularly as you ask questions. If you do not find the answer to your question, we invite you to contact us at lorelaïdesign@orange.fr
Your orders are shipped within 3 days unless otherwise stated on the home page of the site in the event of holidays, trips to the salon ... We try to keep you informed on this home page. In the case of a trip, or vacation, deadlines are extended and shipments will resume within 7 days following the resumption of site activity.
You can be delivered by Colissimo or Mondial Relay.
The costs are fixed: 7.90 euros by colissimo and 4.90 by Mondial Relay (offered from 40 euros of purchase for the Mondial Relay)
If you ordered by Mondial relay, you will receive an email from mondial relay within 48 hours to fill in your details and the chosen relay. If you do not receive an email, contact us at
3: CONTACT US
You can contact us by email at or by filling out the contact form on the home page of this site or via chat.
Also by messenger via our facebook page: https://www.facebook.com/lorelaidesign
When you order a partial kit or a complete kit, the technical sheets are sent by email, once you have received your package. Just send an email to if you don't have it within 48 hours.