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Return policy


Return instructions


  • If you wish to return an article, send us an e-mail or a message via Tictail Talk indicating your name, address, e-mail address, order number and specifying which articles are affected, preferably using the form back .

  • Ship items within 14 days of the date of notification.

  • You are responsible for any damage suffered by the item upon return. Therefore, we strongly recommend that you return the products correctly packaged, in good condition and in the original box and packaging.

  • Please provide us with a tracking number for the return package.

  • Unless otherwise agreed, reimbursement will be made using the same payment method as that used during the initial purchase.

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